Reference

Your Rights and Our Obligations at slotgard

Everything on slotgard — your account, your wallet, your data, and how we handle PayPal, Venmo, and Play+ transactions — is governed by these terms.

State-Dependent EligibilityAccount Data RightsPayment Terms: PayPal, Venmo, Play+Cookie and Tracking PolicyContact and Dispute Paths
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slotgard Your Rights and Our Obligations at slotgard
HOW WE PROTECT YOU

Data Handling, Security and Account Control

We built account security around the idea that you should be able to see, update, or remove your data without needing a lawyer to interpret the process. Here is how the four main areas work in practice.

Data Retention We keep your account records for as long as state law and financial-regulation requirements demand — no longer. Once the retention period ends, data is purged from our systems on a scheduled basis.
Cookie and Tracking Controls Our cookie banner on first visit lets you accept, reject, or customize tracking. Session cookies required for account login cannot be disabled; analytics cookies are optional and listed by purpose.
Account Security Practice Every login triggers an email or SMS verification step. If we detect a new device or location, your account is held until you confirm via the link we send — a concrete block against unauthorized access.
Requesting Changes To update, export, or delete your personal data, go to Account Settings and select Privacy Controls, or submit a written request through email support. We confirm receipt within one business day.
LEGAL CONTACT PATHS

How to Reach Us on Policy Questions

If you have a question about your rights under these terms, want to request a copy of the data we hold on your account, or need to flag a dispute, there are three direct ways to reach the slotgard team. We aim to respond to written legal requests within the timeframe required by applicable state law — faster for urgent account-security matters.

Live Chat Open chat from your account dashboard to ask about your rights, request a data summary, or escalate a billing dispute tied to PayPal, Venmo, or Play+ activity.
Email Support Send written requests — including data-access or account-deletion requests — to our support address found in your account settings. Written requests create a traceable record.
Account Help Center The Help Center in your account menu covers identity-verification steps, how to update payment methods, and the process for disputing a transaction on any wallet rail.

Common Legal Questions from Account Holders

These are the questions our account team fields most often on legal, privacy, and account-rights topics. Each answer reflects how slotgard actually handles the situation — not a generic policy summary.

Yes. Access depends entirely on whether online casino and sportsbook activity is permitted under your state's law at the time you log in. We verify your location and apply eligibility rules accordingly.

We collect the information needed to verify your identity — name, address, date of birth, and a government-issued ID — plus transaction records tied to your PayPal, Venmo, or Play+ activity on our platform.

Yes. Submit a written data-access request through email support or through Privacy Controls in your account settings. We will compile and send your data within the timeframe your state law requires.

Open a dispute through live chat or email with your transaction reference number. We review wallet-rail disputes against our payment logs and respond with a resolution or an escalation path within a documented timeframe.

We retain the records required by applicable financial and state regulations for the mandatory period, then delete them on schedule. You will receive written confirmation once deletion is complete.

Revisit your cookie preferences at any time via the Privacy link in the site footer. Toggle off analytics and marketing cookies there; your choice is saved to your browser and applied on every return visit.
Reference

Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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