Reference

Terms and Conditions That Apply to Your slotgard Account

These terms set out how your slotgard account works — what we expect from you, what you can expect from us, and the rules that govern every deposit, withdrawal and session.

Applies to all US-eligible statesCovers PayPal, Venmo and Play+ paymentsGoverns account registration and identity checksSets out termination and suspension rightsUpdated when material changes occur
slotgard Terms and Conditions That Apply to Your slotgard Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

Live Chat Start a live chat session from your account dashboard to ask about a specific clause, a payment dispute or an account suspension. Responses come from our US account team.
Email Support Send detailed questions about these terms to our support address. Include your account ID so we can pull the right record and respond with clause-specific answers.
Account Help Center The Help Center inside your account holds plain-language summaries of key clauses — payment rules, identity verification steps and account closure procedures — searchable by topic.
ACCOUNT SECURITY STANDARDS

How We Handle Your Data, Cookies and Account Access

We hold your account data under the terms described here and in our Privacy Policy. Cookies are used to maintain your session, remember your payment method preferences and flag unusual login attempts. You can manage cookie settings from your browser at any time without affecting core account functionality.

Identity Verification

We verify your identity before processing any withdrawal. You'll upload a government-issued ID and confirm your address. This step protects your account and satisfies our state-level compliance obligations.

Data Retention

We keep your account records for as long as required by the applicable state and federal rules. After account closure, certain transaction and identity records are retained for the statutory period.

Account Security

Your account is protected by SSL encryption on every page. We recommend using a unique password and enabling two-step verification, which you can activate in account settings.

Change Requests

To request a correction to your personal data or to submit an account closure request, contact support via live chat or email with your account ID. We'll process the request within the timeframe set by applicable law.

Frequently Asked Questions About Our Terms

Below are the questions we hear most often about how these terms work, what they require from you and what rights you hold as an account holder in an eligible US state.

Yes. Access and certain rules vary by state because online casino and sportsbook activity is regulated at the state level. The core account terms apply everywhere, but state-specific rules take precedence where they conflict.

We'll email you at the address on your account before any material change takes effect. If you continue using your account after that notice window, that counts as acceptance of the updated terms.

Yes. We may suspend or close an account if we detect a breach of these terms, suspicious activity or a failure to complete identity verification. You'll receive notice unless legal or regulatory reasons prevent it.

Each payment method is governed by its own funding clause within these terms. PayPal and Venmo withdrawals require completed identity verification. Play+ prepaid card use is subject to the card's funding and reload rules.

Contact support via live chat or email and provide your account ID. We'll locate your record, confirm the correction needed and complete it within the timeframe required by applicable state and federal law.

Raise the dispute through live chat or email within the timeframe stated in the payment clause. Include your transaction reference number. Our team will review the record and respond with a determination in writing.
Reference

Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.